Proficiency Award In Tourism & Hospitality
| Course Code | VTR001 |
|---|
| Fee Code | PA |
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The proficiency award is made up of three modules and a work place project
The three modules are
Hotel management
This course has 9 lessons:
1. Introduction: Scope and Nature of Hotel Management
2. Organisation of the Hotel Workplace
3. Staff Management in Hotels
4. Control Systems
5. Front Desk Management (Reception)
6. Servicing Rooms & General Cleaning
7. Building & Facility Maintenance
8. Activities Management: tour desk, gymnasium, events (weddings, balls etc)
9. Food Service
Food and beverage management
This subject has 9 lessons:
1. Human Nutrition
2. Cooking
3. Kitchen & Food Management
4. Planning A Menu
5. Alcoholic Beverages
6. Tea, Coffee and Non-Alcoholic Beverages
7. Scope & Nature Of Catering Services
8. Personnel Management (waiting skills, staffing a restaurant, kitchen etc)
9. Management Of Catering Services
Ecotour management
The course is divided into nine lessons as follows:
1. Nature and Scope of Ecotourism - Definition of ecotourism; negative ecotourism; principles of ecotourism.
2. Management Issues - Recreation and the environment; recreational impacts on the environment; ethical and legal concerns; code of practice for ecotourism operators; incorporating ecotourism principles into activities; interpretation; visitor guidelines; planning for minimal impact; quality control.
3. Industry Destinations - The ecotourism market; what do ecotourists want?; trends in international tourism; understanding the needs of the consumer; consumer expectations.
4. The Tour Desk/Office - Office procedures; providing information; employment prospects in ecotourism; bookings, business letters; telephone manner.
5. Accommodation Facilities - Types of accommodation facilities; layout of facilities.
6. Catering Facilities - Introduction to catering; accepted practice for service facilities; storing and preserving food.
7. Legal Considerations - National Parks; land use/planning restrictions; code of practice.
8. Safety- The safety strategy; hazards; first aid.
9. Planning an Ecotourism Activity - A special project where the student plans out an ecotourism activity including budget, accommodation, licenses, meals and the destination.
This is awarded on completion of:
- The units Hotel Management, Food & Beverage Management & Ecotour Management
- A workplace project or work experience (approved by a tutor from the school, and equal to 200 hours)